Return & Refund
At QCar Lab, we want you to love every piece you add to your collection. If your purchase does not meet your expectations, we offer a simple return policy to make your shopping experience worry-free.
1. Returns
You may request a return within 15 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include all original packaging and accessories.
- The item must be returned safely to ensure it can be resold.
Please contact us at help@qcarlab.com before sending any items back. Returns sent without prior approval may not be accepted.
2. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong product.
We recommend using a tracked shipping service when returning your order, as QCarLab is not responsible for items lost during return transit.
3. Damaged or Incorrect Items
We carefully inspect and package every order before shipping.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos or videos showing the issue
- A description of the problem
We will review your request and provide a replacement or refund solution.
4. Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
5. Order Cancellations
Orders can be canceled within 24 hours after purchase.
After this period, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.
6. Final Sale Items
Certain personalized, customized, or limited edition products may not be eligible for returns. Any exceptions will be clearly stated on the product page.