FAQs
1. PRODUCT & COMPATIBILITY
Is the car included?
No, the cars shown in the photos are for display purposes only.
QCarLab products are designed to showcase your own 1:64 scale diecast collection, including popular brands such as Hot Wheels, Matchbox, Tomica, Mini GT, and other similar models.
Bring your favorite cars, and create your own automotive display.
Is this 3D printed or mass-produced?
Our products are designed specifically for automotive collectors and are manufactured with carefully selected materials to achieve a clean, premium display experience.
Each piece is precision-made and quality-checked before shipping. Some components may use advanced manufacturing techniques, while final assembly and finishing ensure a consistent collector-grade product.
Will my scene look exactly like the photo?
Yes, the product you receive will closely match the photos shown on our website.
Please note that slight differences may occur due to lighting, screen settings, or small variations during the manufacturing process. These natural differences do not affect the quality or function of the product.
Each piece is made to help you create a unique display space for your collection.
What materials are your products made from?
We use carefully selected materials including high-quality acrylic, durable plastics, and premium finishing components to create clean and long-lasting displays for collectors.
Every product is inspected before shipping to ensure it meets our quality standards
2. SHIPPING & ORDERS
How long does it take to ship my order?
We carefully prepare and inspect every order before shipping to ensure it arrives in perfect condition.
Most orders are processed within 1-3 business days.
Once shipped, delivery usually takes 7-15 business days depending on your location.
You will receive a tracking number as soon as your order is dispatched.
Do you ship to my country?
Yes! We ship worldwide.
Shipping options and estimated delivery times will be shown at checkout based on your location.
From time to time, we also offer free shipping promotions. Please check our website banner for the latest offers.
Can I cancel my order?
We understand that plans can change.
You may request an order cancellation within 24 hours after placing your order.
After this period, your order may have already entered processing and can no longer be canceled.
If you have any questions about your order, please contact us at help@qcarlab.com.
3. COMPATIBILITY & CARE
What scale cars are compatible?
Our products are designed specifically for 1:64 scale diecast cars.
They are compatible with most popular 1:64 models. Due to differences in car shapes and designs, some oversized or uniquely shaped models may fit differently.
Are the products fragile?
Our displays are designed for everyday collecting and display.
However, like any premium collectible accessory, they should be handled with care. Avoid strong impacts, extreme heat, and prolonged direct sunlight to keep your display looking its best.
How do I clean my display?
For the best results, use a soft microfiber cloth or a gentle air blower to remove dust.
Avoid harsh chemicals or abrasive materials, as they may scratch acrylic surfaces or affect the finish.
4. SUPPORT
What if I have an issue with my order?
We’re here to help.
If your order arrives damaged, incorrect, or you have any questions about your product, please contact us at help@qcarlab.com with your order number and details.
Our team will work with you to find the best solution.